Terms & Conditions
It is important that you read these terms and conditions carefully.
govern our relationship with you in relation to this website and your purchase
of goods from it. If you are unhappy with any aspect of these, then
please contact Sarah at email@example.com
or telephone 01939 236478 before placing an order. You may have other
rights granted by law, and these terms and conditions do not affect these.
All goods sold remain the full and exclusive property of Sarah Hill Glass until paid for in full. Sarah Hill Glass retains the right to reclaim all goods at any time until paid for in full. These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. A Contract between the customer and Sarah Hill Glass for the sale of our products will only exist once an order has been accepted, paid for, processed and dispatched. This does not affect the customer's statutory rights. Prices and availability of goods are subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.
Your Right To Cancel
If you are a consumer (i.e. You are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract (other than for personalised or commissioned/bespoke products) and receive a refund from us. You must inform us in writing if you wish to cancel within 28days, starting on the day after the goods are delivered to you.
If you choose to cancel then you must return the goods to us at your cost and risk (unless the return is due to an oversight on our part) and we advise you to ensure the goods are adequately insured during the return journey. You must ensure that you take reasonable care of the goods. If you fail to assume the costs of returning the items we will make an additional charge to you for the costs we incur.
If you have not returned the goods within 28 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the goods from you at your cost.
Before returning any item, please contact us in order to establish the return procedure. Please e-mail firstname.lastname@example.org or call 01939 236478 for more information.
Payment and Taxes: Our website is designed to deliver the best possible secure on-line shopping experience to our customers, and features safe and encrypted transactions powered by World Pay. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£). Sarah Hill Glass is not VAT registered. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Our Guarantee To You
We aim to hold stock of all items whilst a product is active. However, occasionally an item will be out of stock when the product has been ordered and paid for. In such cases, you will be notified by email or telephone with a new estimated delivery date. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and paid in full will, subject to availability, be despatched within 2-3 days and sent through the chosen postal system.
Stock permitting, all orders placed on the web are usually despatched to UK customers within 2-3 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
Conformity of Goods
Please note that all products are handmade therefore size and shape may well differ slightly from the photograph on the website. Due to the manufacturing process, the colours of dichroic glass may vary from sheet to sheet. Therefore, expect differences in colours and hues of the jewellery. Where possible, this has been indicated with the ‘Unique product logo’ on the product page. Glass is very difficult to photograph due to its reflective nature. The photographs have been taken in a way to represent the item as best as possible. However, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Disclaimer & Limitations of liability
To the fullest extent permitted by law and save as provided above, neither Sarah Hill Contemporary Glass Jewellery nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Sarah Hill Contemporary Glass Jewellery or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you. The limitations of liability in these conditions shall apply equally for the benefit of Sarah Hill Contemporary Glass Jewellery and any other associated company of Sarah Hill Contemporary Glass Jewellery as if references to Sarah Hill Contemporary Glass Jewellery included references to each such associated company. While Sarah Hill Contemporary Glass Jewellery uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Sarah Hill Contemporary Glass Jewellery will not be responsible for any errors or omissions or for the results arising from the use of such information. While Sarah Hill Contemporary Glass Jewellery takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Further, Sarah Hill Contemporary Glass Jewellery will not be responsible nor liable for your use of any other websites which you may access via links within this website. Sarah Hill Contemporary Glass Jewellery does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Sarah Hill Contemporary Glass Jewellery. The entire liability of Sarah Hill Contemporary Glass Jewellery under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Sarah Hill Contemporary Glass Jewellery will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Sarah Hill Contemporary Glass Jewellery may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Sarah Hill Contemporary Glass Jewellery. No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark of Sarah Hill. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Sarah Hill Glass.