General delivery information: We always despatch orders as quickly as we can; outside seasonal exceptions and sales this will usually be within 48 hours. We will contact you if there is likely to be any delay. UK We use the Royal Mail to send orders and unless requested otherwise use First Class as standard. There is also the option for weekday Royal Mail Special Delivery which we will endeavour to send out same day if we receive the order by midday. This is not available for a Saturday delivery. You can arrange to collect your order from us if you're nearby; just choose 'Arrange to collect from us in Wem' at the Shipping step in the checkout process and call us on 01939 236478. If you have any queries please contact us by clicking here Thank you! Overseas We offer Royal Mail International Tracked & Signed, or Standard options for overseas parcels. We are unable to track parcels sent by Standard delivery so recommend that you choose Tracked & Signed to be able to check shipping details. If you have any queries or other specific postal requirements please contact us and we will do our best to help.